Privacy policy

Legal

For the purposes of this disclaimer “Us/We/Our” means Pinpoint Cambridgeshire.

Accuracy of Information

Every care has been taken to ensure the accuracy and integrity of this website and content contained. Unfortunately it is not possible to guarantee the accuracy or completeness of the information. We therefore accept no liability for any inaccuracies or any loss or damage arising from the use or reliance on information obtained from the Pinpoint Cambridgeshire website.

External Content

The Pinpoint website contains links to many other external websites. All links are provided with no guarantee for the information provided from the external site. After you leave the Pinpoint website (whether knowingly or otherwise) we can no longer be responsible in any way for any material that you encounter. Pinpoint does not have any control over the content, security policy or privacy policy of these sites and are not responsible in any way for any material you might encounter.

Copyright

Material on this site is protected by copyright. The copyright owner is Pinpoint Cambridgeshire. You may not make alterations or additions to the material on this site. However, material may be downloaded or copied to a local hard drive for personal use. The content of this website may not be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in any form without the prior written consent of Pinpoint.

Data collected during your visit

We do not collect personal information about you when you visit our website unless you choose to provide it to us to take advantage of a specific service, for example completing our online contact form or subscribing to our database and mailing lists. However, some information is collected and stored automatically when you visit our site. This information does not identify you personally and includes:

• The Internet Domain and IP address from which you access the site.
• The type of browser and operating system used to access the site .
• The date and time of your visit.
• The specific pages within the domain www.pinpoint-cambs.org.uk that you visit.
• If you linked to our website from another website, the address of that website and any website you visit directly via a link from our website.

See our Cookie Policy information

Personal information

If you choose to send us personal information, for example via any of the Contact email forms, we will ask for your consent to store and use that information to respond to your enquiry and to meet our recording and monitoring obligations.  We will  pass your details to another agency only if it is required by law. We do not collect personal information for commercial purposes.

Joining our mailing list

Parents and professionals can sign up to join our Mail Chimp mailing lists.  Pinpoint sends out useful SEND-related content to families, updates about our organisation, events and groups, SEND news, participation opportunities, surveys and consultations.  We request your personal details to ensure we send you relevant content.  Emails go out only to those who have expressly consented.  You can cancel at any time, and you can also update and view the details held on the list. Links for both are provided at the bottom of all Mailchimp mailings we send.

Live Chat Support (Tidio)

We integrate Tidio chat for live support. Chat data—your name, email, messages, and browser info—is processed under GDPR via consent (Article 6(1)(a)). Tidio is our processor and uses standard contractual clauses for data transfers outside the EU. You can withdraw consent anytime by closing the chat or adjusting your cookie settings. For full details, see Tidio’s

Data Collection Statement

The information you provide will be stored and managed in our Customer Relationship Management (CRM) system and used by Pinpoint to manage our relationship with you. This may include responding to enquiries, providing services, administering events, sharing relevant updates, or maintaining records of our interactions.

Your personal data will be processed in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will only use your information for legitimate organisational purposes and will store it securely with access restricted to authorised staff.

We will not sell your personal data and will only share it with trusted service providers where necessary to deliver our services, or where required by law.

You have the right to request access to the personal data we hold about you, request corrections, or ask for your data to be deleted where appropriate. You may also object to or restrict certain types of processing.

If you agree, we may also use your contact details to send you updates about our work. You can unsubscribe at any time.

For more information about how we handle personal data, or to exercise your rights, please contact:
Pinpoint Cambridgeshire information@pinpoint-cambs.org.uk